Privacy Policy
This policy explains how we collect, use and protect personal information when you visit our website, contact us or use our inspection, testing, servicing and repair services.
Who we are
We are two companies that work together under the Independent Inspections name:
Independent Inspections Ltd, registered in the Isle of Man, company number 139005C, registered office The Engine House, Alexandra Road, Castletown, Isle of Man IM9 1TG
Independent Inspections (UK) Ltd, registered in England and Wales, company number 5118945, registered office Wenta Business Centre, Colne Way, Watford WD24 7ND
Which company is responsible for your information depends on which of us you deal with. For most customers, this is the company named on your quote or invoice. Where both companies handle your information, they are each responsible for it. Our UK engineers carry out all site work.
Contact: office@iiltd.im | 020 8421 3366 | The Engine House, Alexandra Road, Castletown, Isle of Man IM9 1TG
What information we collect
When you contact us or request a quote: your name, business name, email address, phone number, postcode and the details you give us about your equipment and requirements.
When you become a customer: the information above plus site addresses, billing details, purchase orders, payment records, and records of the equipment we inspect, test, service or repair. This includes test results, inspection reports, certificates, Written Schemes of Examination and service history.
When you visit our website: technical information such as your IP address, browser type, device, pages visited and how you reached us. See “Cookies” below.
When you call or email us: the content of your messages, and notes of our conversations.
We do not knowingly collect information about children, and our services are for businesses.
How and why we use your information
| What we do | Our legal basis |
|---|---|
| Reply to enquiries and prepare quotes | Taking steps at your request before a contract; our legitimate interests in running our business |
| Carry out inspections, testing, servicing and repairs, and issue certificates and reports | Performing our contract with you |
| Invoice you, take payment and keep accounts | Performing our contract; legal obligation |
| Keep inspection and test records as required for pressure systems and decontamination equipment | Legal obligation; our legitimate interests in providing a proper record of the work |
| Send you reminders that your inspection or test is due | Our legitimate interests in keeping customers compliant; you can opt out at any time |
| Send marketing messages to people who have asked for them | Your consent, which you can withdraw at any time |
| Keep our website secure and understand how it is used | Our legitimate interests |
| Defend or bring legal claims | Our legitimate interests |
We do not sell your personal information, and we do not use it to make automated decisions about you.
Who we share it with
We share information only where we need to, with:
our engineers and office staff
our accountants, bookkeeping and invoicing software providers, and payment providers
website, email, form and IT service providers, including Framer (website hosting), Bluehost, Namecheap and Xero
our professional advisers, insurers, and regulators or authorities where the law requires it
These providers may only use your information to provide services to us.
Transfers outside the UK
Our two companies share information between the UK and the Isle of Man. The Isle of Man is recognised by the UK as providing an adequate level of data protection. Some of our service providers may store information elsewhere, including outside the UK. Where they do, we make sure appropriate safeguards are in place, such as approved contractual clauses.
How long we keep it
We keep information only as long as we need it:
Enquiries that do not become work: 12 months
Customer, invoicing and accounting records: 6 years after the end of the financial year, as required for tax and accounting
Inspection, test and Written Scheme records: indefinitely, because these records may be needed throughout the life of the equipment
Marketing preferences: until you ask us to stop
Cookies
Our website uses only cookies that are strictly necessary for it to work. We do not use advertising or tracking cookies.
Your rights
Under UK data protection law, and Isle of Man data protection law where it applies, you have the right to:
ask for a copy of the information we hold about you
ask us to correct inaccurate information
ask us to delete your information, where we have no good reason to keep it
ask us to restrict how we use it
object to us using it based on our legitimate interests, or for direct marketing
receive your information in a portable format, where this applies
withdraw your consent at any time, where we rely on it
To use any of these rights, contact us using the details above. We will reply within one month. You do not have to pay a fee, unless the request is clearly unfounded or excessive.
Complaints
Please contact us first so we can try to put things right. You also have the right to complain to the regulator:
UK: Information Commissioner’s Office, ico.org.uk, 0303 123 1113
Isle of Man: Isle of Man Information Commissioner, inforights.im
Keeping your information safe
We use sensible technical and organisational measures to protect your information, including access controls and secure storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
© Independent Inspections 2026
Version 1.10