Terms and Conditions
These terms apply to the inspection, testing, servicing and repair work we do for you, and to the Written Schemes of Examination and service contracts we provide. Please read them before you book. By accepting a quote, paying an invoice or booking a visit, you agree to them.
1. Who we are
“We”, “us” and “our” mean the company named on your quote or invoice, which is one of:
Independent Inspections Ltd, registered in the Isle of Man, company number 139005C, registered office The Engine House, Alexandra Road, Castletown, Isle of Man IM9 1TG
Independent Inspections (UK) Ltd, registered in England and Wales, company number 5118945, registered office Wenta Business Centre, Colne Way, Watford WD24 7ND
“You” means the business or person we do the work for. “Equipment” means the autoclaves, sterilisers, compressors and pressure systems we work on. “Services” means the work described in your quote.
These terms are written for business customers. If you are a consumer, nothing in them affects your legal rights.
2. Supplying equipment
These terms cover our services only. If we supply a new or used steriliser or compressor, separate terms apply to the sale. We send those with the equipment.
If the two sets of terms conflict about the supply of the equipment itself, the equipment terms apply. Parts we fit during a repair or service are covered by these terms.
3. Quotes and prices
Our prices are in our price list and form part of these terms. Where we can, we give a fixed-price quote before we start. Quotes are valid for 30 days unless they say otherwise.
Prices do not include VAT unless we say so. Where travel is charged, we confirm the amount in the quote before you book. We will agree any extra work or parts with you before we do them.
We may change our prices from time to time. A price change does not affect a quote or booking we have already confirmed.
4. Booking and payment
Payment in advance. For most work, we invoice before the visit and your booking is confirmed when we receive payment. This includes inspections, testing, repairs, Written Schemes and the annual charge for service contracts. We will not issue certificates or reports until we have been paid in full.
Payment afterwards. Where we have agreed account terms with you in writing, we invoice after the work and you must pay within 14 days of the invoice date.
How to pay. Your invoice shows which company to pay and the bank details to use. If you are unsure, contact us before paying.
Late payment. If you do not pay on time, we may charge interest and recover our reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998. We may also pause further work until your account is up to date.
Ownership of parts. Parts we supply remain ours until you have paid for them in full.
5. What we need from you
To carry out the work we need you to:
give us accurate information about the equipment, including make, model, serial number and any earlier test or inspection records
give us safe, clear access to the equipment, with power and water if needed, and have someone present who can authorise the work
make sure the equipment is ready for us, for example cool, empty and safe to work on
tell us about any hazards on site, including contamination risks
If we cannot do the work because access or the equipment is not ready, or because it is unsafe to proceed, we may charge for the wasted visit. We may refuse or stop any work that we reasonably believe is unsafe.
6. Cancelling and rescheduling
You may cancel or reschedule a booking free of charge if you give us at least 48 hours notice. If you give us less notice, or no one is available when our engineer arrives, we may keep a call-out fee and travelling fee from what you have paid.
If we need to cancel or reschedule, for example because an engineer is unwell, we will offer you a new date or a full refund of anything you have paid for that visit.
7. How we carry out the work
We carry out the Services with reasonable skill and care. Our engineers test autoclaves in accordance with HTM 01-05 where that applies, and inspect pressure systems in accordance with the Pressure Systems Safety Regulations 2000 and the relevant Written Scheme of Examination. Our report records what we tested or inspected on the day.
We will give you dates and times in good faith, but they are estimates. We are not responsible for delays caused by things outside our reasonable control.
8. Results, certificates and your own responsibilities
If the equipment fails a test or inspection, or we find it unsafe, we will tell you and may recommend that you stop using it. The decision to continue using any equipment is yours, and you remain responsible for it.
Our certificates and reports are valid for the period stated on them. They record the condition of the equipment on the day of the visit. They are not a guarantee that it will continue to perform, and they do not replace your own responsibilities for day-to-day use, daily and weekly checks, cleaning, record-keeping and compliance with the law.
9. Repairs and parts
A repair fee covers the fault described in the invoice, and includes the parts allowance shown in our price list. If we need extra parts, or more than one visit to complete the repair, we will agree the cost with you first.
10. Written Schemes of Examination
Where we prepare a Written Scheme of Examination for a pressure system that we do not inspect, we prepare it from the information you or a third party give us. We do not inspect the system, and we are not responsible for the accuracy of that information. The scheme does not certify the condition of the equipment, and you are responsible for making sure the system is examined as the scheme requires.
11. Service contracts
Our service contracts run for 12 months from the start date on your quote. The annual charge is payable in advance.
What a contract does and does not cover is set out on the contract. Anything outside that list is charged at our normal rates.
You may end a contract early only if we seriously breach it and do not put things right within 30 days of you telling us. We do not refund the unused part of a contract unless the law requires us to.
12. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.
Subject to that:
we are not liable for loss of profit, loss of business, loss of use of equipment or downtime, or for any indirect or consequential loss
our total liability to you for anything connected with the Services is limited to the price you paid for the Services in question
we are not liable for loss caused by incorrect or incomplete information that you or a third party gave us
13. Events outside our control
Neither of us is responsible for failing to meet our obligations because of events outside our reasonable control, such as severe weather, travel disruption, illness, industrial action or supplier delays. If such an event continues for more than 30 days, either of us may end the booking and we will refund any payment for work we have not done.
14. Your information
How we use personal information is explained in our Privacy Policy.
15. General
Which terms apply. These terms, our price list and your quote are the whole agreement between us for the Services. They replace anything said or promised earlier.
Changes. We may update these terms. The version on our website when you book is the one that applies to that booking.
Third parties. Only you and we can enforce these terms.
If part of them fails. If a court finds that part of these terms cannot be enforced, the rest still applies.
Our rights. If we do not enforce a right straight away, we do not lose it.
Passing on the contract. We may transfer our rights and obligations under these terms to another company in our group. You may not transfer yours without our written agreement.
16. Complaints and the law
If you are unhappy with our work, please tell us first at office@iiltd.im or 020 8421 3366 and we will try to put it right.
These terms and any dispute arising from them are governed by the law of England and Wales or the Isle of Man, depending on the location of the company issuing the relevant invoice. The court concerned has exclusive jurisdiction.
© Independent Inspections 2026
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